Safe Payments

Purchases made through the beauty store can be paid by Credit/Debit Card through the Nexi and PayPal services and consequently use of the most common Cards (Visa, MasterCard, American Express, etc.) or through Satispay App and by wire transfer (only selected countries).

Payments by Credit/Debit Card, therefore, are completely safe and free of risks. All data and personal information are transferred in encrypted form using SSL (Secure Socket Layer) and they can’t be collected by others.

Paypal: If you have a Paypal account you can use the "Pay in 3 installments" service without interest for qualifying purchases. At the time of purchase, an initial payment is made followed by monthly installments spread over two (2) months from the date of signing the Contract.

ESTEREL, Nexi, PayPal and Satispay are committed to protect the purchaser's financial information, sending a specific e-mail/message/notification confirming all successful/unsuccessful transactions.

All order information and personal data are strictly protected, according to the highest standards in data transfer and record.

Problems with 3D Secure verification
The 3D Secure system is an authentication protocol for online payments in order to protect against fraud. For some online purchases, this verification may be required, via a password or an SMS that is sent to the mobile phone number linked with the card used for paying.

If you are currently experiencing some issue with your payment by card, check as follows:

* Make sure you have correctly entered the password or the code received via SMS (if the service is not active, if your bank does not support 3D Secure or if you have viewing problems, please contact your bank or card provider).
* 3D Secure opens in a pop-up window, check that you have not activated a pop-up blocker on your browser (and deactivate it if necessary).
* Delete cookies from your browser.

If you are still unable to finalize the payment please contact us and we will find a solution: send us an email here (link to               

WIRE TRANSFER: the ordered products will be shipped right after payment confirmation.

NOTE: in case of pending wire for more than 5 days from the purchase, the related Order will be automatically canceled.

INVOICING: the purchased products will be invoiced according to Italian and European regulations, specifying that the country chosen as the delivery address for the ordered goods will determine the corresponding billing address.