Frequently asked questions

HOW CAN I CREATE MY PERSONAL ACCOUNT ON ESTEREL WEBSTORE?

WHAT ARE THE BENEFITS OF BEING A NEWSLETTER MEMBER?

WHERE CAN I MANAGE MY PERSONAL PROFILE (E-MAIL ADDRESS, PASSWORD)?

I FORGOT MY PASSWORD. HOW TO DO?

HOW CAN I GET THE ESTEREL NEWSLETTER?

HOW TO MAKE AN ORDER?

I CAN NOT FIND MY FAVORITE PRODUCT! HOW TO DO?

I WANT TO CHANGE THE SHIPPING ADDRESS ASSOCIATED WITH AN ORDER. HOW TO DO?

WHERE CAN I CHECK THE STATUS OF MY ORDER?

HOW CAN I MODIFY OR CANCEL AN ORDER?

BETWEEN WHAT FORMS OF PAYMENT DO I CHOOSE?

PAYMENTS BY CREDIT CARD AND PAYPAL ARE SAFE?

HOW IS THE CASH ON DELIVERY, IN CASH?

WHAT TO DO IN CASE OF PAYMENT IS NOT ACCEPTED?

IS THERE A MINIMUM AMOUNT OF PURCHASE ONLINE?

THE PACKAGE THAT I RECEIVED PRESENTS SIGNS OF TAMPERING. WHAT TO DO?

I WISH TO RETURN A PRODUCT OF MY ORDER. WHAT TO DO?

HOW TO ACTIVATE THE REFUND PROCEDURE?

HOW IS THE REFUND?

WHEN YOU ARE ENTITLED TO A REFUND?

COPYRIGHT

USING THE SITE

REPRODUCTION OF THE SITE

CHILD PROTECTION

PRIVACY AND SECURITY OF PERSONAL DATA